# Bricks help centre

> Support articles for Bricks: booking listing media, changes and refunds, plans and billing, guides by client type, integrations, account and privacy, and the photographer and pilot capture standard. Prices are CAD, plus tax.

## [Getting started](https://www.brxs.ca/help/getting-started)

What Bricks is, account types, signing up and signing in.

- [What Bricks is](https://www.brxs.ca/help/getting-started/what-is-bricks): One app for running listings and deals, with listing media booked and delivered inside it.
- [Choose the right account type](https://www.brxs.ca/help/getting-started/choose-an-account-type): Bricks shapes the app around who you are. Here is which account type fits.
- [Create a Bricks account](https://www.brxs.ca/help/getting-started/create-an-account): Sign up with your email or Google, confirm your email, then finish onboarding.
- [Ways to sign in](https://www.brxs.ca/help/getting-started/sign-in-options): Sign in to Bricks with your email and password, or with Google.
- [Reset your password](https://www.brxs.ca/help/getting-started/reset-your-password): Get a reset link by email from the sign-in screen.
- [Book media without an account](https://www.brxs.ca/help/getting-started/book-without-an-account): Anyone can book a listing shoot at brxs.ca/book. An account is optional.
- [Use Bricks on your phone](https://www.brxs.ca/help/getting-started/bricks-on-your-phone): Bricks works in your phone's browser. There is no app store download for clients yet.
- [See Bricks before you sign up](https://www.brxs.ca/help/getting-started/request-a-walkthrough): Ask for a walkthrough, or start free on Clay and explore with your own listings.

## [Booking media](https://www.brxs.ca/help/booking)

Packages, pricing, add-ons, times, travel and delivery.

- [Book a listing shoot](https://www.brxs.ca/help/booking/book-a-listing-shoot): Four steps at brxs.ca/book: what to shoot, the package, an exact time, then pay.
- [What's in each package](https://www.brxs.ca/help/booking/packages-explained): Photos only, Essentials, Story, Showcase, Full suite and Floor plan only, side by side.
- [How media pricing works](https://www.brxs.ca/help/booking/how-pricing-works): Prices follow four footprint bands, with a minimum band for some property types.
- [Add-ons you can book](https://www.brxs.ca/help/booking/add-ons): Drone, reel, virtual tour, Virtual Visit, twilight and rush delivery.
- [Virtual tour or Virtual Visit?](https://www.brxs.ca/help/booking/virtual-tour-or-virtual-visit): A virtual tour follows a set path. A Virtual Visit is free-roam 3D.
- [Twilight photos](https://www.brxs.ca/help/booking/twilight-photos): Twilight is shot for real at blue hour. Bricks doesn't fake skies by default.
- [Travel fees](https://www.brxs.ca/help/booking/travel-fees): $0 inside the no-travel-fee area on our coverage map. Outside it, the first 25 km from the assigned photographer are free, then $0.75 a km.
- [Choose a shoot time](https://www.brxs.ca/help/booking/choose-a-shoot-time): Pick an exact clock time. Times come live from photographers' calendars.
- [Pay for a booking](https://www.brxs.ca/help/booking/pay-for-a-booking): Pay in full at checkout through Stripe, by card, Apple Pay or Google Pay.
- [Get the home ready for a shoot](https://www.brxs.ca/help/booking/prepare-for-a-shoot): A short checklist for agents and sellers before the photographer arrives.
- [Drone shoots and airspace](https://www.brxs.ca/help/booking/drone-rules): Every drone pilot is Transport Canada certified. Some sites can't be flown.
- [Delivery: what you get and when](https://www.brxs.ca/help/booking/what-you-get): Photos usually within 24 hours, other media within 24–48 hours.
- [How you can use your media](https://www.brxs.ca/help/booking/using-your-media): A perpetual licence to market that property, once the booking is paid.
- [Booking questions, answered](https://www.brxs.ca/help/booking/booking-faq): Quick answers to the questions people ask most before they book.

## [Reschedule, cancel and refunds](https://www.brxs.ca/help/changes-refunds)

Moving or cancelling a shoot, and how refunds work.

- [Reschedule a shoot](https://www.brxs.ca/help/changes-refunds/reschedule-a-shoot): Free 24 hours or more before the shoot window. Inside 24 hours, we'll try.
- [Cancel a shoot](https://www.brxs.ca/help/changes-refunds/cancel-a-shoot): Full refund 24 hours or more ahead. No refund inside 24 hours.
- [If the photographer can't get in](https://www.brxs.ca/help/changes-refunds/no-access-or-no-show): Refused or missing access is treated as a cancellation inside 24 hours.
- [If Bricks cancels or can't finish](https://www.brxs.ca/help/changes-refunds/if-bricks-cancels): You choose: a full refund or a free reshoot.
- [When drone can't be flown](https://www.brxs.ca/help/changes-refunds/drone-not-flown): The ground package is still delivered, and a separately charged drone add-on is refunded.
- [When your refund arrives](https://www.brxs.ca/help/changes-refunds/refund-timing): Refunds go back to your original payment method, usually within 5–10 business days.
- [Raise a concern about a shoot](https://www.brxs.ca/help/changes-refunds/raise-a-concern): Email us first. We aim to resolve it within 30 days.

## [Plans and billing](https://www.brxs.ca/help/plans-billing)

Plans, upgrades, invoices, tax and cancelling.

- [Bricks plans at a glance](https://www.brxs.ca/help/plans-billing/plans-overview): Clay is free. Keystone, Marble and Diamond add CRM, forms and AI.
- [Monthly or yearly billing](https://www.brxs.ca/help/plans-billing/monthly-or-yearly): Yearly costs 10 months' price for 12 months.
- [Upgrade your plan](https://www.brxs.ca/help/plans-billing/upgrade-your-plan): Upgrade from Billing in the app. Checkout is through Stripe.
- [AI add-ons](https://www.brxs.ca/help/plans-billing/ai-add-ons): Add one AI feature to a paid plan without changing plans. Diamond includes all three.
- [Cancel your plan](https://www.brxs.ca/help/plans-billing/cancel-your-plan): Cancel in the Stripe billing portal from Billing. It ends at the end of the cycle.
- [Refunds on subscriptions](https://www.brxs.ca/help/plans-billing/subscription-refunds): A billing cycle that has started isn't refunded, with a few exceptions.
- [Invoices, receipts and payment methods](https://www.brxs.ca/help/plans-billing/invoices-and-receipts): Find invoices in Billing. Cards are managed securely in Stripe.
- [Currency and tax](https://www.brxs.ca/help/plans-billing/tax-and-currency): All prices are Canadian dollars. HST is added at checkout.
- [How office seats are billed](https://www.brxs.ca/help/plans-billing/office-seat-billing): Brokerages pay per seat. Every seat gets all of Bricks.

## [Agents](https://www.brxs.ca/help/agents)

Listings, launch kits, e-sign and deal rooms.

- [Quick start for agents](https://www.brxs.ca/help/agents/agent-quick-start): Create a free account, add a listing, book the shoot from it, then launch.
- [The listing launch kit](https://www.brxs.ca/help/agents/listing-launch-kit): A feature sheet, social pack and MLS package, made from the listing. On every plan.
- [Send documents for e-signature](https://www.brxs.ca/help/agents/e-sign-documents): Place fields on the PDF, send from the deal, and get a fingerprinted signed copy.
- [Use the deal room](https://www.brxs.ca/help/agents/deal-room): Give each lawyer, broker or inspector a private link to their part of the deal.
- [Contacts and CRM](https://www.brxs.ca/help/agents/contacts-and-crm): Keep clients in Bricks, or sync them with Follow Up Boss or kvCORE.

## [Teams](https://www.brxs.ca/help/teams)

Seats, invites and shared shoot allocations.

- [How team plans work](https://www.brxs.ca/help/teams/team-plan): Up to 6 agents on the lead's plan, monthly or yearly, with a shared pipeline.
- [Invite agents to your team](https://www.brxs.ca/help/teams/invite-team-members): Invite by email with a monthly shoot allocation. They join with their own login.
- [Shoot allocations for team members](https://www.brxs.ca/help/teams/team-shoot-allocations): Set how many shoots each agent can book a month.
- [Add seats past 6 agents](https://www.brxs.ca/help/teams/add-team-seats): $79 per agent a month, or $790 a year. Seats count once Stripe confirms payment.
- [Team plan or brokerage seats?](https://www.brxs.ca/help/teams/team-or-brokerage): From about 17 agents, brokerage seats can cost less.

## [Brokerages](https://www.brxs.ca/help/brokerages)

Seat pricing, rosters, compliance and trust accounting.

- [Brokerage seat pricing](https://www.brxs.ca/help/brokerages/brokerage-seat-pricing): Four tiers by office size. Every seat gets all of Bricks, plus trust accounting.
- [Set up your brokerage](https://www.brxs.ca/help/brokerages/set-up-your-brokerage): Create the office, choose your seats and add your agents.
- [Roster and pipeline](https://www.brxs.ca/help/brokerages/brokerage-roster-pipeline): See your agents, their seats, who can book media, and every deal in one view.
- [Trust accounting](https://www.brxs.ca/help/brokerages/trust-accounting): Included for brokerages only. Not in agent or team plans.

## [Builders and developers](https://www.brxs.ca/help/builders)

Site progress visits, reports and measurements.

- [Site Progress, explained](https://www.brxs.ca/help/builders/site-progress-overview): Dated drone visits, maps and reports for anything under construction.
- [Site Progress pricing](https://www.brxs.ca/help/builders/site-progress-pricing): Per visit, or per site each month on a plan.
- [Progress reports and investor updates](https://www.brxs.ca/help/builders/progress-reports): Reports drafted from dated visits, shared as a PDF or an expiring link.
- [Measurements, imports and 3D compare](https://www.brxs.ca/help/builders/measurements-and-3d): Cut, fill and area estimates, imported files, and change between two visits.
- [Pilots, insurance and site rules](https://www.brxs.ca/help/builders/site-pilots-insurance): Advanced-certified pilots with at least $2M liability insurance, or your higher minimum.

## [Property managers](https://www.brxs.ca/help/property-managers)

Condition reports, rental media and unit status.

- [What property managers can book](https://www.brxs.ca/help/property-managers/property-manager-services): Turnover media bundles, condition reports, listing sets and building sets, booked online. Media only: physical turnover cleaning is quoted separately.
- [When to book condition reports and turnovers](https://www.brxs.ca/help/property-managers/condition-report-timing): Move-out within two weeks after. Move-in within two weeks before, while the unit is empty.
- [Monthly rentals plans](https://www.brxs.ca/help/property-managers/rentals-plans): Rentals 5, 12 or 25 turnover media bundles a month, as credits for any rentals visit.
- [Units, status and owner reports](https://www.brxs.ca/help/property-managers/unit-status): Track every unit's turnover and next step. Print an owner report for any period.

## [Commercial](https://www.brxs.ca/help/commercial)

Leasing sets, the leasing desk and site mapping.

- [Leasing sets and aerials](https://www.brxs.ca/help/commercial/commercial-leasing-sets): Photos, a measured floor plan and a Virtual Visit of the space, priced by size.
- [The leasing desk plan](https://www.brxs.ca/help/commercial/leasing-desk): Two leasing sets a month and hosted Virtual Visits for every space.
- [Mapping a commercial site](https://www.brxs.ca/help/commercial/commercial-mapping): Measured maps and a 3D model, booked like any other visit.

## [Investors](https://www.brxs.ca/help/investors)

Acquisition capture, portfolio watch and claims.

- [Acquisition captures](https://www.brxs.ca/help/investors/acquisition-capture): A dated baseline when you buy: interior, exterior, aerial and a Virtual Visit.
- [Portfolio watch](https://www.brxs.ca/help/investors/portfolio-watch): A dated aerial and roof check, compared with the last visit.
- [Baseline comparison and claim pack](https://www.brxs.ca/help/investors/insurance-claim-pack): Compare the baseline with the latest visit, and build a claim pack around a date of loss.
- [Reading reports from a builder](https://www.brxs.ca/help/investors/reading-builder-reports): You don't need an account to read a report a builder shares with you.

## [REITs](https://www.brxs.ca/help/reits)

Portfolio accounts and volume pricing.

- [One account for the portfolio](https://www.brxs.ca/help/reits/reit-account): Each building keeps its units, leasing media, reports and visits together.
- [What REITs can book, and volume pricing](https://www.brxs.ca/help/reits/reit-services-pricing): Residential, commercial and investor visits. 10% off at 10 properties, 15% at 25.

## [Home services](https://www.brxs.ca/help/home-services)

Staging, cleaning, inspections and measurement, by quote.

- [How quote requests work](https://www.brxs.ca/help/home-services/how-quote-requests-work): Send a request, get a written quote, approve it. Nothing is booked or charged before you say yes.
- [Home staging](https://www.brxs.ca/help/home-services/home-staging): Staging vacant or lived-in homes before photos and showings, by quote.
- [Cleaning and turnovers](https://www.brxs.ca/help/home-services/cleaning-and-turnovers): Pre-listing deep cleans, move-in and move-out cleans, rental turnovers and post-construction cleans.
- [Home and building inspections](https://www.brxs.ca/help/home-services/home-inspections): Pre-listing, pre-purchase, condo and new-build inspections in Ontario, with a written report.
- [Measurement and floor area](https://www.brxs.ca/help/home-services/measurement-and-floor-area): Measured interior floor area and floor plans for listings and leasing. Not a legal survey.

## [Integrations](https://www.brxs.ca/help/integrations)

MLS feeds, CRMs, calendars and payments.

- [What Bricks connects to](https://www.brxs.ca/help/integrations/integrations-overview): Your MLS® feed, Follow Up Boss, kvCORE, calendars and Stripe.
- [Connect your MLS feed](https://www.brxs.ca/help/integrations/mls-feeds): Bring your board feed on your own credentials. Bricks pulls from it. Publishing stays manual.
- [Connect Follow Up Boss or kvCORE](https://www.brxs.ca/help/integrations/connect-your-crm): Paste your key. Bricks checks it before saving.
- [Sync your calendar](https://www.brxs.ca/help/integrations/calendar-sync): Showings and closings live in Bricks. Google, Apple and a calendar link are optional.
- [Payments through Stripe](https://www.brxs.ca/help/integrations/stripe-payments): Bookings, plans and seats are paid through Stripe. Bricks doesn't store full card numbers.
- [Coming soon](https://www.brxs.ca/help/integrations/integrations-coming-soon): Connections that aren't live yet.

## [Account, security and privacy](https://www.brxs.ca/help/account-security)

Settings, notifications, privacy and deleting your account.

- [Choose your notifications](https://www.brxs.ca/help/account-security/notification-settings): Turn email and push on or off for bookings, deliveries and the weekly digest.
- [Light and dark mode](https://www.brxs.ca/help/account-security/appearance-light-dark): Pick Light, Dark or System in Settings.
- [Delete your account](https://www.brxs.ca/help/account-security/delete-your-account): Request deletion in Settings, or by email. It's done within 30 days.
- [How Bricks handles your information](https://www.brxs.ca/help/account-security/privacy-overview): What we collect, who processes it, and where it's stored.
- [Your privacy rights](https://www.brxs.ca/help/account-security/your-privacy-rights): Ask to see, correct or delete your information. We reply within 30 days.
- [How long we keep records](https://www.brxs.ca/help/account-security/data-retention): Booking and payment records are generally kept for 7 years.
- [Cookies and analytics](https://www.brxs.ca/help/account-security/cookies-and-analytics): No advertising or tracking cookies. Site analytics are cookieless.
- [Keeping your account secure](https://www.brxs.ca/help/account-security/account-security): Encrypted connections, Stripe-held cards, and a few habits that help.

## [Working with Bricks](https://www.brxs.ca/help/photographers)

Applying as a photographer, pilot or home services vendor, jobs, pay and the capture standard.

- [How working with Bricks works](https://www.brxs.ca/help/photographers/how-vendor-work-works): Apply, get approved, take jobs, capture to the list, upload. Bricks edits everything.
- [Apply to shoot for Bricks](https://www.brxs.ca/help/photographers/apply-to-shoot): About four minutes. A person reviews every application.
- [Sign in to the photographer app](https://www.brxs.ca/help/photographers/photographer-sign-in): go.brxs.ca, with email and password, an email code, or Google.
- [Tiers and pay](https://www.brxs.ca/help/photographers/tiers-and-pay): A fixed dollar rate per job, not a percentage. Three tiers set by Bricks.
- [Payouts](https://www.brxs.ca/help/photographers/payouts): Paid automatically through Stripe Connect for every completed job.
- [Set your hours and connect a calendar](https://www.brxs.ca/help/photographers/set-your-availability): Auto-assign only offers jobs that fit your schedule.
- [Accept or decline a job](https://www.brxs.ca/help/photographers/taking-jobs): Jobs come to you. Declining is never a breach of contract.
- [On the day: check in to complete](https://www.brxs.ca/help/photographers/on-the-day): Check in, follow the checklist, mark complete, upload.
- [If the client doesn't show](https://www.brxs.ca/help/photographers/if-you-cant-get-in): If the client doesn't show, you're paid half the job's payout.
- [The Bricks capture standard](https://www.brxs.ca/help/photographers/capture-standard): Calm, level, slow. You capture to a list. Bricks edits in-house.
- [Shooting stills](https://www.brxs.ca/help/photographers/capture-stills): Camera height, perspective, verticals and brackets.
- [Shooting clips](https://www.brxs.ca/help/photographers/capture-clips): 23.976p, locked settings, slow moves, 2-second holds.
- [Flying the drone](https://www.brxs.ca/help/photographers/capture-drone): Certificate on you, line of sight, below 122 m. Rise slowly and never descend on camera.
- [Capturing a Virtual Visit](https://www.brxs.ca/help/photographers/capture-virtual-visit): An approved phone in Bricks guided capture. Loop each room slowly.
- [The clip list](https://www.brxs.ca/help/photographers/clip-list): Every job has a defined list of clips with IDs. Here's how the IDs work.
- [Upload and file naming](https://www.brxs.ca/help/photographers/upload-and-naming): Originals within 6 hours, named by job and clip ID.
- [Site jobs and insurance](https://www.brxs.ca/help/photographers/site-jobs-and-insurance): Builder site work is for Tier 3 pilots with Advanced RPAS and $2M+ insurance.
- [Your performance](https://www.brxs.ca/help/photographers/performance): Completion and on-time delivery rates, in the app.
- [Apply as a home services vendor](https://www.brxs.ca/help/photographers/apply-as-a-home-services-vendor): Stagers, cleaning crews, inspectors and measurers: how to apply.
- [Insurance for home services vendors](https://www.brxs.ca/help/photographers/insurance-for-home-services-vendors): $2M commercial general liability insurance is required for inspection vendors.
- [Measurement and inspection standards](https://www.brxs.ca/help/photographers/measurement-and-inspection-standards-for-vendors): What measurers and inspectors deliver, and the words to avoid.

## [Troubleshooting](https://www.brxs.ca/help/troubleshooting)

Sign-in, email, payment and delivery problems.

- [I can't sign in](https://www.brxs.ca/help/troubleshooting/cant-sign-in): Check the sign-in method, reset your password, or try Google.
- [Google sign-in isn't working](https://www.brxs.ca/help/troubleshooting/google-sign-in): Pick the right Google account, and allow pop-ups and cookies for Google.
- [I didn't get an email from Bricks](https://www.brxs.ca/help/troubleshooting/missing-email): Confirmations, reset links and deliveries. Where to look and what to try.
- [My payment didn't go through](https://www.brxs.ca/help/troubleshooting/payment-failed): What to check when a card, Apple Pay or Google Pay payment fails.
- [The booking form can't price my address](https://www.brxs.ca/help/troubleshooting/address-not-found): Pick the address from the suggestions, and check your connection.
- [No shoot times are showing](https://www.brxs.ca/help/troubleshooting/no-times-available): Times come live from photographer calendars. Try another day.
- [My media hasn't arrived](https://www.brxs.ca/help/troubleshooting/media-not-arrived): Delivery targets, and what to do if yours is late.
- [The app looks wrong or won't load](https://www.brxs.ca/help/troubleshooting/display-issues): Refresh, update your browser, and check light or dark mode.

## [Contact](https://www.brxs.ca/help/contact)

Email, phone, privacy requests and feedback.

- [Contact Bricks](https://www.brxs.ca/help/contact/contact-us): Email, phone and the contact form. Who to write to for what.
- [Privacy requests](https://www.brxs.ca/help/contact/privacy-requests): Access, correction and deletion requests go to privacy@brxs.ca.
- [Feedback on this help centre](https://www.brxs.ca/help/contact/help-centre-feedback): Missing an answer or found a mistake? Tell us.